FAQ - SAPOGI

Free shipping in US and 30-Day Returns/Exchanges

Call: 253-245-9242
Email: support@sapogi.com

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Frequently Asked Questions

Do you offer returns?

Please email us as support@sapogi.com including your name, order number, date ordered, and the reason(s) for return for your return authorization within 30 days of the purchase date. For damaged or defective products please email us within 72 hours of delivery date and provide a detailed description and pictures showing the issue. All returns must be shipped within 5 days of issuing your return authorization.

How do I exchange for a different size?

Please email us as support@sapogi.com including your name, order number, date ordered, the specific size/color of the pair(s) you would like to return, and the specific size/color of the pair(s) you would like to exchange to for your exchange authorization within 30 days of the purchase date. All returns must be shipped withing 5 days of issuing your return authorization.

How long does shipping take?

Orders are expected to ship in 5-10 days. If at any time you change your mind or want a refund just send us a message at support@sapogi.com and well assist you with a full refund.

How much does shipping cost?

Free to anywhere in the United States. International costs will vary.

Do the shoes really work?

Yes, and we guarantee it. If you are not fully satisfied or do not experience relief, send us an email at support@sapogi.com and we’ll offer you a full refund.

How do I choose the right size?

Our shoes run true to size. So, order the size you wear most common. If you happen to get the wrong size, we offer free returns.

Can I use custom orthotics with Sapogi shoes?

Yes. Our insoles are fully removable, but we recommend you try ours first, as you might be surprised how well they work.

Still need help?

We’ve got you covered. Send us an email at support@sapogi.com and we’ll be happy to assist.

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